Our History
By Brian Garrison (owner)
In 2005 Jim Garrison convinced me to leave San Diego and move up to Medford to explore the idea of one day taking over his business (then called Wholesale Furniture Outlet). Having never been in retail, let alone furniture retail, I decided it would be best to work for my dad for at least a year to see if I could handle the culture shock of moving from San Diego to Medford and develop a passion for a business I knew nothing of.
The first was easy. I absolutely fell in love with Southern Oregon. How could you not? Beautiful country, great weather, and a general sense of community that you certainly never find in Southern California; there was really nothing I didn't love about the area. The business, on the other hand, I struggled a little more with. After a year I decided that the only way I could truly fall in love with the business was if I started over and opened MY store, not my father's store.
Garrison's Home Furnishing opened on January 18th, 2007. I really didn't know the first thing about furniture. Fortunately I was lucky enough to have two great leaders working for me: Daniel Shaddox my Sales Manager and Derek Patterson my Operations Manager. These two had many years of experience in the furniture world. Without the help of these two (to this day) there is no way Garrison's would have succeeded.
My experience prior to opening Garrison's was in the Hospitality industry. I graduated from Northern Arizona University with a hospitality management degree, worked for Disney World, and then landed with Hyatt Hotels where I spent the next four years as a manager of two different properties in San Diego. These companies are all about creating an environment with exceptional service, a dynamic that I felt was completely missed by almost every furniture store I had been exposed to. I decided that this would be the primary focus of Garrison's Home Furnishings. From day one our entire staff bought into the belief that our commitment to providing exceptional service within the furniture retail experience would be the key to our success.
At Garrison's we developed a revolutionary “non-commission” pay structure for our sales staff. This means as you walk into our store, you will not be chased around by a salesperson with a clipboard that is interested in selling you something so they can make their commission. Instead you'll find a customer service associate that is simply interested in finding the right fit for your needs. Combine this with a delivery staff that loves what they do and a full service department trained to address any problems that may occur after you beautiful new furniture has been delivered and we've completed the full circle of service that Garrison's is fully committed to. It's our corporate culture. We know that if you have a great experience when you buy from us, a great experience when you have your beautiful new furniture delivered, and our commitment to take care of you if something goes wrong, chances are you'll not only come back when you need something in the future, but tell your friends and family to come see us as well.
There is not a doubt in my mind it's this unbridled commitment to service that has been the key to our success over the last four plus years. In 2010 we increased sales by 36% while most furniture retailers in the country were posting a decrease.
So if you're in the market for new furniture I simply ask that you come and see us. You may find the piece of furniture you've been dreaming about. You may not. But either way you'll have a great experience.
Our Products
Garrison's Home Furnishing's is a full line furniture and mattress retailer committed to finding great quality furniture at a competitive price for every room in your house. We have made a commitment to sell product made in the USA whenever possible. In fact, about 50% of our entire inventory is product made right here in Oregon! This way we continue to support companies like us that keep Oregonians at work and give back to their community.
We have a wide range of pricing in every category; living room, bedroom, dining room, home office, and mattress and there isn't a piece of furniture in my store I wouldn't put in my own house.